Terms and Conditions
Absence
Group Lesson:
All our lessons will be recorded. We will send you the lesson video for catchup. Therefore, it is important to inform us if you are unable to show up.
1-to-1: Any lesson cancellation notification should be given at least 24 hours prior to the scheduled lesson. Please inform us by email. If notification is not given 24 hours in advance that class will still be charged against the balance, which means if you do not inform us 24- hours in advance, the lesson will be seen as a cancellation with no refund.
Teacher's Absence
If a Future teacher fails to give 24 hours lesson cancellation notice prior to the scheduled lesson time cancels or experiences a significant delay in any class, the teacher will make up for the lost hours. As Future Chinese’s commitment to professionalism, if a teacher does not show up for a lesson without giving prior notice, the teacher will reschedule that lesson and also schedule a free 1-hour session.
Lesson delivery method
The lessons will be delivered via Zoom. We recommend you always set up devices at least 2 mins before the lesson starts so that we can use our valuable lesson to its utmost.
Suspend lesson
If you would like to temporarily discontinue or suspend classes, they can do so for up to eight weeks without penalty. If after the eight weeks, the student must re-register and remit payment for new classes.
Changes of Class
Throughout the duration of any ongoing classes, should students need to make changes to their lessons or schedule affecting the payment, length of lessons, class size or the effectiveness progress, students must consult with their responsible Chinese teacher. Future Chinese reserves the right to consider suggested changes before giving their approval.
Payment time
Tuition for the entire term/month must be paid 3 days prior to the start of the first lesson. If the tuition is not paid by that time, the student will not be permitted to attend classes.
Refund Policy
90% of the payment can be refunded if you decided not to take the lesson 30 days before the course starting date. (10% transaction fees will be charged by the website payment system and Paypal.)
80% of the payment can be refunded if you decided not to take the lesson 21 days before the course starting date.
70% of the payment can be refunded if you decided not to take the lesson 14 days before the course starting date.
Payment will not be refunded once the course has started. Student can transfer to another lesson if there is one suitable.
Recording
By clicking agree, you agree that we retain your details for lesson purposes and we can record the lessons so your child can watch and review after the lessons. We will not share lesson recordings that reveal student's identity, unless we have your permission.